Privacy Policy & SMS Terms and Conditions

Last Updated: October 7, 2026

The Chris Penny Team, operating in association with Coldwell Banker Charles Marsh Real Estate Brokerage (“Chris Penny Team,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy and SMS Terms and Conditions explains how we collect, use, disclose, retain and protect personal information and describes the terms that apply when you choose to receive text messages from us.

Our website is SudburyRealEstate.ca.

PART 1 — PRIVACY POLICY

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone or mobile number
Property address
Property information
Real estate preferences
Home-buying or home-selling plans
Desired moving timeframe
Property search criteria
Information submitted through home valuation forms
Information submitted through website registration and contact forms
Communications you have with our team
Information necessary to provide real estate services you request

We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information, pages viewed, referring website, cookies and similar website usage information.

2. How We Use Personal Information

We may use personal information to:

Respond to inquiries and requests
Provide requested property information
Provide home valuation information
Assist with buying or selling real estate
Create and manage property searches
Send requested property alerts
Provide real estate market information and market reports
Communicate regarding properties, appointments and real estate services
Follow up on inquiries
Improve our website, advertising and services
Maintain our customer and prospective-client records
Detect or prevent misuse, fraud or security issues
Meet legal, regulatory and professional obligations
Send marketing communications where we have the consent or other lawful authority required to do so

We limit the collection, use and disclosure of personal information to purposes that are reasonable and appropriate in the circumstances.

3. Consent

Where required, we obtain consent for the collection, use and disclosure of personal information. The type of consent we seek may vary depending on the circumstances and sensitivity of the information.

You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services that require the information.

Consent to receive marketing communications is not a condition of purchasing or receiving real estate brokerage services from us.

4. Email and Electronic Communications

Where applicable, commercial electronic communications are sent in accordance with Canada's Anti-Spam Legislation (“CASL”).

You may unsubscribe from marketing emails by using the unsubscribe mechanism provided in the message.

Unsubscribing from marketing communications does not necessarily prevent us from sending communications that are necessary to provide a service you requested or otherwise permitted by law.

5. SMS and Mobile Information

If you expressly opt in to our SMS program, we may use your mobile number to send the messages described in the SMS Terms and Conditions below.

We do not sell or share your SMS opt-in data or personal information with third parties or affiliates for their marketing or promotional purposes.

SMS consent is specific to the individual who provided it. SMS consent is not sold, rented, transferred or assigned to another organization.

We may use service providers that process information on our behalf solely as necessary to operate our communications, CRM, website, telecommunications and other business systems. Such service providers are authorized to use information only as necessary to provide services to us and subject to applicable contractual and legal requirements.

6. Disclosure of Personal Information

We may disclose personal information when reasonably necessary to:

Provide services you request
Work with service providers that operate systems or services on our behalf
Complete or facilitate a real estate transaction
Comply with legal, regulatory or professional obligations
Protect our legal rights or the safety and security of our clients, systems or business
Respond to lawful requests from courts, regulators, law enforcement or other authorities

We do not sell personal information.

SMS opt-in information and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

7. Service Providers

We may use third-party service providers to help operate our website and business, including website hosting, customer relationship management, telecommunications, analytics, email, SMS and other technology services.

These providers may process personal information on our behalf only as required to provide their services to us.

Some service providers may process or store information outside Canada. When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement or governmental authorities in accordance with those laws.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure advertising effectiveness and improve our services.

Third-party analytics and advertising services may also use cookies or similar technologies according to their own privacy practices.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

9. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, regulatory, accounting and professional requirements.

When information is no longer required, we take reasonable steps to securely destroy, delete or anonymize it, subject to applicable retention requirements.

10. Security

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information to protect personal information against unauthorized access, loss, misuse, disclosure, alteration or destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Access and Correction

Subject to applicable law, you may request access to personal information we hold about you and ask that inaccurate or incomplete information be corrected.

We may need to verify your identity before responding to an access or correction request.

12. Privacy Questions or Requests

Questions, concerns, access requests or privacy complaints may be directed to:

Chris Penny Team
Coldwell Banker Charles Marsh Real Estate Brokerage
Greater Sudbury, Ontario, Canada

Email: [INSERT EMAIL ADDRESS]
Telephone: [INSERT PHONE NUMBER]
Mailing Address: [INSERT BUSINESS MAILING ADDRESS]

PART 2 — SMS/TEXT MESSAGE TERMS & CONDITIONS

13. SMS Program

By separately and expressly opting in to receive SMS/text messages from the Chris Penny Team, you consent to receive recurring text messages at the mobile telephone number you provided.

The Chris Penny Team SMS Program may include messages concerning:

Real estate inquiries
Property information
Property listings
Property search updates
Home valuations
Real estate market updates and market reports
Appointment reminders and confirmations
Follow-up communications
Buying or selling real estate
Other real estate services you requested or expressly agreed to receive

Messages may be sent using automated technology.

Consent to receive SMS marketing messages is voluntary and is not a condition of purchasing goods or services or receiving real estate brokerage services.

14. Message Frequency

Message frequency varies depending on your inquiries, requests, property activity and the communications you have expressly agreed to receive.

15. Message and Data Rates

Standard message and data rates may apply.

Your mobile carrier's standard messaging and data charges may apply to messages sent or received as part of this program.

16. How to Opt Out

You may withdraw your consent to receive SMS messages at any time.

Reply STOP to any text message from us to unsubscribe.

After your opt-out request is processed, you will no longer receive messages from that SMS program unless you subsequently provide consent again.

Other commonly recognized opt-out requests may also be honoured where supported by our messaging provider.

17. How to Get Help

Reply HELP for assistance.

You may also contact:

Chris Penny Team
Telephone: 705-470-3444
Email: chris@sudburyrealestate.ca

18. Supported Carriers and Delivery

SMS delivery is subject to the availability and operation of participating wireless networks.

Carriers are not liable for any delayed or undelivered messages.

We cannot guarantee that every SMS message will be delivered or received within a particular period of time.

19. Your Mobile Number

You are responsible for providing an accurate mobile number. If your mobile number changes or is transferred to another person, please notify us or unsubscribe before discontinuing use of the number.

20. Privacy and SMS Consent

Your participation in our SMS program is also governed by the Privacy Policy above.

We do not sell or share your SMS opt-in data, mobile number or SMS consent with third parties or affiliates for their marketing or promotional purposes.

Your SMS consent cannot be purchased, sold, transferred or assigned to another business.

Service providers may process mobile information solely as necessary to provide services on our behalf.

21. Changes to the SMS Program

We may modify or discontinue all or part of the SMS program at any time. If we make material changes affecting how personal information is collected, used or disclosed, we will take appropriate steps to provide notice and obtain additional consent where required by applicable law.

PART 3 — GENERAL TERMS

22. Website Information

Information provided on SudburyRealEstate.ca is for general informational purposes and should not be considered legal, financial, tax or other professional advice.

Real estate information, property availability, pricing, market information and other website content may change without notice.

23. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies and terms applicable to those services.

24. Changes to This Policy

We may update this Privacy Policy and SMS Terms and Conditions periodically to reflect changes in our practices, technology, services or legal requirements.

The current version will be posted on this page with the date it was last updated.

25. Contact Us

For questions regarding this Privacy Policy, SMS Terms and Conditions, your personal information or our communications practices, contact:

Chris Penny Team
Coldwell Banker Charles Marsh Real Estate Brokerage
Greater Sudbury, Ontario, Canada

Email: chris@sudburyrealestate.ca
Telephone: 705-470-3444
Mailing Address: 1090 Lasalle Blvd. Sudbury, Ontario, P3A 1X9

Website: SudburyRealEstate.ca

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